NOTE: If you've ordered a face mask, your items may arrive in 2 different shipments due to COVID-19. If you'd like to cancel your order, you have 1 hour after placing to cancel.
We offer free ground shipping within the USA for all order over $40. The shipping charges for domestic orders under $40, expedited and international orders are calculated at checkout. All products are shipped from Los Angeles, California.
Orders are typically processed and shipped from our factory within 1-3 business days.
Shipping times are determined by carrier. Ground shipping is typically 1-5 business days to the west coast and 4-5 business days to the east coast.
for east coast - west coast ships faster!
Returns on regular priced items purchased at graf-lantz.com are accepted back to our factory within 50 days from the ship date and must be made through this provided link:
Returns made on regular priced goods after the 50 days will be eligible for store credit.
Restrictions apply - All face masks, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.
Graf Lantz is not responsible for any return shipping or handling fees. Please allow 7-10 business days for credit card refunds to appear on your statement after processing.
At this time, we can only process even exchanges. If there is an item that is more or less expensive than the one you’d like to return, please return the item and place a new order for the item you’d like instead.
Can I return something I bought at another retailer?
Sorry, we cannot accept any returns from product that was purchased from another store. Please contact them directly for any returns or exchanges!
What if I received a Gift?
You’ll be able to exchange your gift on the link below:
Please click “Returning a Gift?” on the right, beneath the “Start a Return” button.