Holiday Return Policy
Purchases made between Wed, Nov 17th 2021 and Friday, December 24th 2021 may be returned by January 31st, 2022.
All returns must be processed through returns.graflantz.com to qualify for extended return period.
All face masks, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.
Any purchases made after this date will be subject to our standard return policy. Items must be returned up to 30 days from date of purchase in order to receive a full refund.
Restrictions apply - All face masks and mask accessories, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.
Graf Lantz is not responsible for any return shipping or handling fees. Loyalty members receive free return shipping. For more information, please visit our rewards page: https://graf-lantz.com/pages/rewards
Please allow 7-10 business days for credit card refunds to appear on your statement after receipt of the return.
You will be issued an Instant Credit when the shipping carrier scans your return. That credit can be used to shop on the Graf Lantz site as soon as it is issued and is a great option for exchange purchases. Any value left on the instant credit after the return item is received will be automatically credited back to the payment used to make the original purchase.
Can I return something I bought at another retailer?
Sorry, we cannot accept any returns from products that were purchased from another store. Please contact them directly for any returns or exchanges!
You’ll be able to exchange your gift on the link below:
Please click “Returning a Gift?” on the right, beneath the “Start a Return” button.