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Gräf & Lantz, Inc.

Los Angeles, CA

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Return Policy

**Adjusted Holiday Return Policy Nov/2020:

Returns on regular priced items purchased at graf-lantz.com are accepted back to our factory within 50 days from the ship date and must be made through this provided link:

returns.graf-lantz.com

Returns made on regular priced goods after the 50 days will be eligible for store credit. All eligible items purchased after December 24th, will have 30 days to be returned.

Restrictions apply - All face masks, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.

Graf Lantz is not responsible for any return shipping or handling fees. Please allow 7-10 business days for credit card refunds to appear on your statement after processing.

 

Can I make an exchange?

At this time, we can only process even exchanges. If there is an item that is more or less expensive than the one you’d like to return, please return the item and place a new order for the item you’d like instead.

 

Can I return something I bought at another retailer?

Sorry, we cannot accept any returns from product that was purchased from another store. Please contact them directly for any returns or exchanges!

 

What if I received a Gift?

You’ll be able to exchange your gift on the link below:

returns.graf-lantz.com/

Please click “Returning a Gift?” on the right, beneath the “Start a Return” button.

 
 

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