Shipping & Returns
Have more questions or need more information?
E-mail us with any questions or concerns at firstname.lastname@example.org. Please allow 24 hours for our team to get back to you. Our response times are weekdays 10am - 6pm PT.
How do I make a return?
Returns on regular priced items purchased at graf-lantz.com are accepted back to our factory within 30 days from the ship date and must be made through this provided link:
Restrictions apply - All face masks, clearance & FINAL SALE items are not eligible for returns or exchanges. We will not accept final sale items returned to us.
Graf Lantz is not responsible for any return shipping or handling fees. Please allow 7-10 business days for credit card refunds to appear on your statement after processing.
For all returns the customer is responsible for paying return shipping costs. This will be deducted from your refund.
Can I make an exchange?
You will be issued an Instant Credit when the shipping carrier scans your return. That credit can be used to shop on the Graf Lantz site as soon as it is issued and is a great option for exchange purchases. Any value left on the instant credit after the return item is received will be automatically credited back to the payment used to make the original purchase.
Can I return something I bought at another retailer?
Sorry, we cannot accept any returns from products that were purchased from another store. Please contact them directly for any returns or exchanges!
What if I received a Gift?
You’ll be able to exchange your gift on the link below:
Please click “Returning a Gift?” on the right, beneath the “Start a Return” button.
For all gift returns the customer is responsible for paying return shipping costs. This will be deducted from your refund.
Due to high order volumes and reduced shipping capacities to keep social distancing maintained, we’re experiencing some shipping delays. Rest assured, we’re working overtime to get packages out. If placing any new orders, we recommend expedited shipping options (if available) to prioritize your package delivery.
If you've purchased a face mask, your items may arrive in 2 separate shipments and you have 1 hour after purchasing your items to cancel your order.
Do you offer free shipping?
Yes, we offer free ground shipping within the USA for all orders over $75. The shipping charges for domestic orders under $75, expedited and international orders are calculated at checkout.
How long does shipping take?
We typically ship orders next day (especially if it is an expedited shipping order), but processing times could be 1-3 days, or up to 5 business days during peak holiday season.
Where do you ship from?
All of our products are shipped from Los Angeles, CA.
What shipping options do you offer?
Our Free Standard Shipping option (free ground shipping within the USA for orders over $40) ships either USPS or UPS depending on rates and can take anywhere from 1-5 days for local Los Angelenos and 5-7 days to the East Coast after your order has been fulfilled (1-3 business days). Shipping times are determined by the carrier.
You can upgrade to UPS Express FedEx Express (2-3 days) shipping at Checkout.
Orders are typically processed and shipped from our factory within 1-3 business days.
How do I check the status of my order?
A link to view the status of your shipment is in your account page as well as your shipping confirmation email. Add your cell phone number for texts with shipping updates!
What international countries does Graf Lantz ship to?
Graf Lantz ships to many countries internationally.
Please note that all orders ship delivery duties unpaid (DDU). All Duties, Taxes and Customs will not be included in the item price or in our shipping cost at checkout. The customer will be responsible for all duties, taxes and customs fees upon delivery. Graf Lantz is not responsible for shipping if you refuse your package from customs.
If you are looking to estimate additional costs please contact your local customs office to calculate this.
What shipping options are available?
Canada ships via UPS / FedEx
Mexico ships via UPS / FedEx
All other countries ship via UPS and FedEx
Rates are calculated at checkout.